Luxury Curtain | Main Criteria of Our Return Policy
The mission behind Luxury Curtain is to deliver premium curtains, blinds, and installation directly to customers in the UAE. With experience in the field of home decor for many years, we offer excellent quality along with professional customer service.
We do everything possible to ensure that the orders will meet all the customers’ needs. The team performs a careful examination of the items prior to sending them out.
To prevent any problems, we inspect things carefully and fix any issues on the spot. In some cases, there may be problems arising due to our mistakes or due to changes in the customer’s mind about the product ordered, so we provide a clear return policy.
Eligibility Criteria for Return
Return is possible in the following scenarios, following the basic requirements:
Wrong Item Ordered
Sometimes, there could be instances where a wrong item is received by the consumer compared to the product chosen from our online portal. In such situations, our company shall bear complete responsibility and shall provide an alternative or return the product without making additional delivery fees.
Defective or Damaged Product
To get the product without any defects or damage, we ensure all the essential steps work flawlessly. Despite all assurances, if any damage or mishap is found, then the product can be returned without shipment charges.
Unused Product in the Same Condition
In case the client alters his mind about the color, material, or design of the product, returns can be made only when the product is unused and in the same condition. The consumer will bear the extra delivery fees in such situations.
Scenarios in Which Returns or Refunds Are Not Allowed
The scenarios below do not qualify for returns or refunds in any way:
Customized Curtains
Any curtains, blinds, or any products that have been customized depending on your measurements, materials, or design preference, etc., will not be refunded except in the case of confirmed manufacturing errors upon delivery.
Sale/Clearance Products
Where you purchase any product during a clearance sale or promotion, you can only qualify for a refund where there is an issue with the products, such as receiving a wrong or damaged product.
Used Items
Where any curtains or blinds have been installed, used, or changed after delivery, you can no longer request a refund.
Return and Replacement Process
Kindly abide by to the following process for returning, replacing, or getting a refund on your products:
Step 1: Communicate with Customer Support
You can fill in our online inquiry form, contact us via Info@luxurycurtain.ae, or contact us by phone at +971 54 431 4123 for providing all necessary information and describing your problem in detail.
Step 2: Product Evaluation
We may need some photos or videos of your product to evaluate your complaint properly if we found the issue in the product during receiving.
Step 3: Return Approval Confirmation
After following the entire procedure, you can get back the product or replacement at top priority without any unusual delay.
Overall Processing Time Required
- The request for return or refund can take up to two working weeks to be processed.
- Replacement orders will be processed quickly depending on stock availability.
- In case there is an error on our side, all shipping and service fees will be paid by the Luxury Curtain.
- Shipping and service fees will be applicable if the request for return is due to personal preference.